Warranty Extension: Enjoy extended warranty coverage beyond the original warranty period for ILIFE products purchased through official channels.
Repair or Replacement: If your product breaks down during the extended warranty period, we'll either repair it or replace it with a new or refurbished unit.
Convenient Service: Our service partners will contact you or arrange pick-up and delivery, ensuring minimal hassle.
Cost Coverage: We cover the cost of spare parts, service charges, and logistics (except for cases specifically mentioned in the "What is Not Covered" section).
Terms of Service:
Serial Number Requirement: The serial number of the product must match the one listed on the service contract.
Defective Parts: Replaced parts become the property of the company.
Packaging Responsibility: You're responsible for packing the product securely before shipping it for repair.
Unlimited Service Requests: There's no limit to the number of service requests you can make, up to the value of the device.
Replacement Policy: If repair costs exceed the market value of the device, we'll replace it with a new or refurbished unit or provide a gift card.
What is Not Covered:
User Misconduct: Failure to follow instructions, physical damage, liquid exposure, unauthorized repairs, or wear and tear.
Maintenance and Accessories: Routine maintenance, cleaning, accessories (brushes, filters, etc.), and damage from power fluctuations.
Commercial Use: The contract is only valid for personal use, not commercial or rental purposes.
India-Only: This contract is valid only for products purchased in India through ILIFE India.
Conditions of Cover:
Purchase Window: The contract must be purchased within 30 days of product delivery.
Official Channels: The product must be purchased new from an authorized dealer and have a minimum 12-month original warranty.
Domestic Use: The product is intended for personal use only.
Manufacturer Guidelines: The product must be used according to the manufacturer's guidelines.
Original Warranty Validity: The original warranty must remain valid during the extended warranty period.
