How does the service work?
To use the service, you need to call the toll-free number and press 3 for technical support. They will raise a ticket and troubleshoot the issue. If the issue is not resolved, they will arrange a pickup and drop from your doorstep.

Is Wi-Fi mandatory to use ILIFE Robotic Vacuum Cleaner?
No, Wi-Fi is only required to connect the ILIFE Home app with the robot and control it manually. The ILIFE vacuum cleaner will work efficiently even without Wi-Fi (for models that have app facility).

How to create an app connection/Wi-Fi connection?
A11: To connect Robot with ILIFEHOME App - Video link
A11: To connect Robot with ILIFE VAC App - Video link
A10s/L100: - Video link
B5 Max: - Video link
V5x: - Video link
V80 Pro: - Video link
V80 Pro: - Video link

What are the Standard Basic Features available with all models of ILIFE Vacuum Cleaners?
These are the Standard Features with all ILIFE Models:
Cliff sensors: There are minimum 8-10 cliff sensors underneath to detect stairs / cliff, which stop robot from falling
Auto Recharge: Once cleaning is finished or battery discharges, all robotic products will go automatically for docking
Scheduling: Cleaning can be scheduled at any specific time
HEPA Filter: All ILIFE Cleaners have HEPA (High Efficiency particulate air) filter to arrest very fine particles for efficient cleaning
Front Bumpers: There is a front bumper to reduce nicking or scuffing against the furniture
App/Remote Control: All ILIFE robotic vacuum cleaners are equipped with Remote Control for easy operations and few of the models can also be controlled via Application
Front Bumper Sensor: Front Bumper Sensor ensures to reduce the impact after sensing any closeby object by reducing the speed of cleaner.

What are the common issues with robots?
The common issues with robots can be due to a lack of maintenance, such as not cleaning the side brush, turbo brush, or HEPA filter. This can result in side brush error, turbo brush error, or high whistle noise while vacuuming.

How do I connect my robot to Amazon Alexa/Google Home?
To connect Robot with Amazon Alexa or Google Home - Watch this video (Video link)

Will the ILIFE Robotic Cleaner leaves Scratches on the Floor or Hardwood surface?
The Roller wheels of ILIFE Robots are covered with soft rubber to prevent any scratches/damage to any type of flooring.

How to use Disinfectant with ILIFE Vacuum Cleaner for better result?
ILIFE recommends to use clean RO water in water tank and sprinkle Disinfectant like Phenyl, Dettol etc. on the Mopping Cloth for better cleaning. Detergents / disinfectants should not be mixed with water inside Water Tank, as the residuals will block the outlets of the tank, disabling the robot’s mopping function. If disinfectant is kept for long, the acidic content will further damage the structure of Water Tank.

What is the power consumption?
The power consumption is 3-4 units per month.

What is the square footage area it can cover?
The maximum area it can cover is 2500-3000 square feet.

What will be the Package content of Robotic Cleaner ?
Vacuum Cleaner x1, Power Adapter x1, Charging base x1, Cleaning Brush x1, Side Brushes Set x2, HEPA Filters x2, Remote Control x1, Dust Tank x1, Water Tank x1 (Wet Model), Bristle Brush x2 (optional), ElectroWall x1 (optional), Mopping Base x1,Mopping Cloth, Quick Start Guide x1, Warranty Card x1.

How do I register my ILIFE product for warranty?
Please register your product at : Product Registration to avail 1 year warranty.

Any question?
In case of any other query, please call us at 1800-274-5433 ! We will be happy to assist you.