The robot needs to be maintained regularly. Follow these steps to remove debris from the robot:
1.Turn off the power switch. Remove and empty the dustbin.
2.Clean the primary and high-performance filters.
3.Clean the main brush.
4.Remove and clean the side brushes.5. Remove and clean the main brush.
Select your series and version so that we can assist you as best we can.
Choose a category to quickly, find easy way to understand the help you need
Considerations for Unable to Connect to the Application:
Charging Dock Not Found
(1) The machine must start on the charging dock. If the machine does not start on the charging dock,
it may not be able to return to the dock.
Charging dock found, unable to connect for charging.
(1) Unplug the power adapter and use a dry cloth to clean the charging contacts on the robot and
the charging base.
(2) The charging dock needs to be placed in a relatively open area without obstacles around to affect the robot's docking on the charging base.
(2) The charging dock needs to be placed in a relatively open area without obstacles around to affect the robot's docking on the charging base.
The machine reports a fan anomaly.
Please promptly clean the dust channel of the dustbin and the garbage inside the dustbin. Then
restart the machine.
The machine reports a side wheel anomaly.
Please check if there are any foreign objects stuck in the side brush bristles, clean it, and
then restart the machine.
The machine reports a side brush anomaly.
Please check if there are any foreign objects stuck in the side brush bristles, clean it, and
then restart the machine.
The machine reports a roller brush anomaly.
There may be foreign objects wrapped around the roller brush, please remove the brush bristles
and roller, and clean it.
Loud Noise
（1）Please check if there are any foreign objects wrapped around the roller brush and side
brush. If so, remove the brushes and clean them.
（2）Run the machine directly without the roller brush and side brush installed to see if there is any abnormal noise. If not, it may be normal noise generated by the main brush or side brush during operation.
（2）Run the machine directly without the roller brush and side brush installed to see if there is any abnormal noise. If not, it may be normal noise generated by the main brush or side brush during operation.
Note for unable to connect to the app：
1.Please check that the app version matches the region version
（1）Turn the machine over, remove the dust box, and check the MAC ID number on the label
（2）North America corresponds to US version：US Region or ALIGW Region
2.Check if the machine is bound by someone else's mobile app
（1）You can log in to the original account to unbind. (Refer to the instructions for use)
（2）Re-networking can force unbundling
（3）Contact the after-sales service, and provide the serial number and registered email address at the same time
3.The machine is not connected to the network
（1）Check whether the distribution network model you selected in the app is consistent with the actual model.
（2）WIFI password must be entered correctly
（3）Cannot use 5G WIFI signal
（4）Check if the router is blacklisted
（5）It is not recommended to use corporate WIFI or public WIFI
4. The phone can't find the machine's hotspot Robot_XXXXX
（1）Check the hotspot name of the machine Robot_XXXX or adh_XXX
（2）Please confirm that your distribution network operation steps are correct. After booting, you need to wait 30 seconds, and then press and hold the button for more than 5 seconds to configure the network.(It is not recommended to distribute the network in or around the charging base)
（3）Try again after shutdown and restart
（1）Turn the machine over, remove the dust box, and check the MAC ID number on the label
（2）North America corresponds to US version：US Region or ALIGW Region
2.Check if the machine is bound by someone else's mobile app
（1）You can log in to the original account to unbind. (Refer to the instructions for use)
（2）Re-networking can force unbundling
（3）Contact the after-sales service, and provide the serial number and registered email address at the same time
3.The machine is not connected to the network
（1）Check whether the distribution network model you selected in the app is consistent with the actual model.
（2）WIFI password must be entered correctly
（3）Cannot use 5G WIFI signal
（4）Check if the router is blacklisted
（5）It is not recommended to use corporate WIFI or public WIFI
4. The phone can't find the machine's hotspot Robot_XXXXX
（1）Check the hotspot name of the machine Robot_XXXX or adh_XXX
（2）Please confirm that your distribution network operation steps are correct. After booting, you need to wait 30 seconds, and then press and hold the button for more than 5 seconds to configure the network.(It is not recommended to distribute the network in or around the charging base)
（3）Try again after shutdown and restart
Can not find the charging station?
The charging station is placed against the wall, each side is 0.5 meters, and there is no
obstacle in the front 1.5 meters. Away from signal interference, such as router TVs,mirrors,
windows, etc.
Find the charging station can not be connected to charge.
Clean the charging pins of the robot and the charging station with dry cloth. Make sure the side
brushes installed correctly.（yellow is left and blue is right）
The robot have a cliff sensor, Why is it that it will fall off the stairs?
The cliff sensors contaminated, turn the machine over and wipe the cliff sensors of the robot
bottom and restart.
The robot does not collect dirt or garbage.
The dustbin filter is maybe block. Remove the dustbin and check if it is block. (High-efficiency
filter has a service life about one months)
The robot in circles around one direction.
The wheels maybe blocked with hair, clean it with tools. (if there is still the phenomenon,
please contact our after-sales service)
The robot cleans in a small area and change direction frequently.
Please promptly clean the dust channel of the dustbin and the garbage inside the dustbin. Then
restart the machine.
Working with loudly noise.
1. Please check the main brush and side brush for entangled foreign matter, if so, please
take out the brush and clean it
2. Please clean the filter of the dust box,（please note that the high-efficiency filter cannot be washed with water）
3. When the main brush and side brush are not installed, directly run the machine to see if there is any abnormal sound. If not, it may be the sound made by the main brush or side brush when it is working, which is normal
4. If the sound is too harsh, or the working sound of the machine is greater than 70 decibels, please record the video and send it to the technical support mailbox
2. Please clean the filter of the dust box,（please note that the high-efficiency filter cannot be washed with water）
3. When the main brush and side brush are not installed, directly run the machine to see if there is any abnormal sound. If not, it may be the sound made by the main brush or side brush when it is working, which is normal
4. If the sound is too harsh, or the working sound of the machine is greater than 70 decibels, please record the video and send it to the technical support mailbox
The robot has missed or repeated cleaning some areas.
1. The robot will automatically clean the areas that it has missed. Do not move it or
block its cleaning route.
2. Because every home setting is different, spatial analysis discrepancy may happen. If the robot hasn’t covered some areas, put it in another spot manually and restart the cleaning cycle.
3. Before using the robot, clear excessive objects on the floor that may block its cleaning path (e.g. cables, slippers, upright fan). The robot cannot clean narrow spaces which are smaller than itself. Rearrange the furniture and settings for better cleaning results.
2. Because every home setting is different, spatial analysis discrepancy may happen. If the robot hasn’t covered some areas, put it in another spot manually and restart the cleaning cycle.
3. Before using the robot, clear excessive objects on the floor that may block its cleaning path (e.g. cables, slippers, upright fan). The robot cannot clean narrow spaces which are smaller than itself. Rearrange the furniture and settings for better cleaning results.
The side brushes are not working or rotating very slowly.
1. The robot’s battery is low and has entered into search mode for the charging base. The
robot's side brushes and wheels will move slower in this mode.
2. Side brushes are jammed by debris. Remove and clean them.
2. Side brushes are jammed by debris. Remove and clean them.
The side brushes are not working or rotating very slowly.
1. The robot’s battery is low and has entered into search mode for the charging base. The
robot's side brushes and wheels will move slower in this mode.
2. Side brushes are jammed by debris. Remove and clean them.
2. Side brushes are jammed by debris. Remove and clean them.
The robot cannot avoid the obstacle and will hit it directly.
The bumpers on the machine have rubber, and the robot will hit the furniture lightly without
causing any damage.
Note for unable to connect to the app：
1.Please check that the app version matches the region version
（1）Turn the machine over, remove the dust box, and check the MAC ID number on the label
（2）North America corresponds to US version：US Region or ALIGW Region
2.Check if the machine is bound by someone else's mobile app
（1）You can log in to the original account to unbind. (Refer to the instructions for use)
（2）Re-networking can force unbundling
（3）Contact the after-sales service, and provide the serial number and registered email address at the same time
3.The machine is not connected to the network
（1）Check whether the distribution network model you selected in the app is consistent with the actual model.
（2）WIFI password must be entered correctly
（3）Cannot use 5G WIFI signal
（4）Check if the router is blacklisted
（5）It is not recommended to use corporate WIFI or public WIFI
4. The phone can't find the machine's hotspot Robot_XXXXX
（1）Check the hotspot name of the machine Robot_XXXX or adh_XXX
（2）Please confirm that your distribution network operation steps are correct. After booting, you need to wait 30 seconds, and then press and hold the button for more than 5 seconds to configure the network.(It is not recommended to distribute the network in or around the charging base)
（3）Try again after shutdown and restart
（1）Turn the machine over, remove the dust box, and check the MAC ID number on the label
（2）North America corresponds to US version：US Region or ALIGW Region
2.Check if the machine is bound by someone else's mobile app
（1）You can log in to the original account to unbind. (Refer to the instructions for use)
（2）Re-networking can force unbundling
（3）Contact the after-sales service, and provide the serial number and registered email address at the same time
3.The machine is not connected to the network
（1）Check whether the distribution network model you selected in the app is consistent with the actual model.
（2）WIFI password must be entered correctly
（3）Cannot use 5G WIFI signal
（4）Check if the router is blacklisted
（5）It is not recommended to use corporate WIFI or public WIFI
4. The phone can't find the machine's hotspot Robot_XXXXX
（1）Check the hotspot name of the machine Robot_XXXX or adh_XXX
（2）Please confirm that your distribution network operation steps are correct. After booting, you need to wait 30 seconds, and then press and hold the button for more than 5 seconds to configure the network.(It is not recommended to distribute the network in or around the charging base)
（3）Try again after shutdown and restart
Can not find the charging station?
The charging station is placed against the wall, each side is 0.5 meters, and there is no
obstacle in the front 1.5 meters. Away from signal interference, such as router TVs,mirrors,
windows, etc.
The robot have a cliff sensor, Why is it that it will fall off the stairs?
The cliff sensors contaminated, turn the machine over and wipe the cliff sensors of the robot
bottom and restart.
The robot does not collect dirt or garbage.
The dustbin filter is maybe block. Remove the dustbin and check if it is block. (High-efficiency
filter has a service life about one months)
The robot in circles around one direction.
The wheels maybe blocked with hair, clean it with tools. (if there is still the phenomenon,
please contact our after-sales service)
The robot cleans in a small area and change direction frequently.
The machine nose wheel is blocked with objects. Remove the nose wheel and cleaning.
Working with loudly noise.
1. Please check the main brush and side brush for entangled foreign matter, if so, please
take out the brush and clean it
2. Please clean the filter of the dust box,（please note that the high-efficiency filter cannot be washed with water）
3. When the main brush and side brush are not installed, directly run the machine to see if there is any abnormal sound. If not, it may be the sound made by the main brush or side brush when it is working, which is normal
4. If the sound is too harsh, or the working sound of the machine is greater than 70 decibels, please record the video and send it to the technical support mailbox
2. Please clean the filter of the dust box,（please note that the high-efficiency filter cannot be washed with water）
3. When the main brush and side brush are not installed, directly run the machine to see if there is any abnormal sound. If not, it may be the sound made by the main brush or side brush when it is working, which is normal
4. If the sound is too harsh, or the working sound of the machine is greater than 70 decibels, please record the video and send it to the technical support mailbox
The robot has missed or repeated cleaning some areas.
1. The robot will automatically clean the areas that it has missed. Do not move it or
block its cleaning route.
2. Because every home setting is different, spatial analysis discrepancy may happen. If the robot hasn’t covered some areas, put it in another spot manually and restart the cleaning cycle.
3. Before using the robot, clear excessive objects on the floor that may block its cleaning path (e.g. cables, slippers, upright fan). The robot cannot clean narrow spaces which are smaller than itself. Rearrange the furniture and settings for better cleaning results.
2. Because every home setting is different, spatial analysis discrepancy may happen. If the robot hasn’t covered some areas, put it in another spot manually and restart the cleaning cycle.
3. Before using the robot, clear excessive objects on the floor that may block its cleaning path (e.g. cables, slippers, upright fan). The robot cannot clean narrow spaces which are smaller than itself. Rearrange the furniture and settings for better cleaning results.
The side brushes are not working or rotating very slowly.
1. The robot’s battery is low and has entered into search mode for the charging base. The
robot's side brushes and wheels will move slower in this mode.
2. Side brushes are jammed by debris. Remove and clean them.
2. Side brushes are jammed by debris. Remove and clean them.
Note for unable to connect to the app：
Note for unable to connect to the app：
1.Check if the machine is bound by someone else's mobile app
（1）You can log in to the original account to unbind. (Refer to the instructions for use)
（2）Re-networking can force unbundling
（3）Contact the after-sales service, and provide the serial number and registered email address at the same time
2.The machine is not connected to the network
（1）Check whether the distribution network model you selected in the app is consistent with the actual model.
（2）WIFI password must be entered correctly
（3）Cannot use 5G WIFI signal
（4）Check if the router is blacklisted
（5）It is not recommended to use corporate WIFI or public WIFI
3. The phone can't find the machine's hotspot ILIFE_XXXXX
（1）Check the hotspot name of the machine ILIFE_XXXXX
（2）Please confirm that your distribution network operation steps are correct. After booting, you need to wait 30 seconds, and then press and hold the button for more than 5 seconds to configure the network.(It is not recommended to distribute the network in or around the charging base)
（3）Try again after shutdown and restart
1.Check if the machine is bound by someone else's mobile app
（1）You can log in to the original account to unbind. (Refer to the instructions for use)
（2）Re-networking can force unbundling
（3）Contact the after-sales service, and provide the serial number and registered email address at the same time
2.The machine is not connected to the network
（1）Check whether the distribution network model you selected in the app is consistent with the actual model.
（2）WIFI password must be entered correctly
（3）Cannot use 5G WIFI signal
（4）Check if the router is blacklisted
（5）It is not recommended to use corporate WIFI or public WIFI
3. The phone can't find the machine's hotspot ILIFE_XXXXX
（1）Check the hotspot name of the machine ILIFE_XXXXX
（2）Please confirm that your distribution network operation steps are correct. After booting, you need to wait 30 seconds, and then press and hold the button for more than 5 seconds to configure the network.(It is not recommended to distribute the network in or around the charging base)
（3）Try again after shutdown and restart
It is found that the charging station cannot be connected for charging.
Clean the robot charging pins and charging station with a dry cloth. Check whether the adapter
is original and whether the indicator light on the charging stand is always on.
What if I put a water tank on the machine and no water comes out.
When using the remote control, click the remote control Water output adjustment button,
and the machine will output water normally;
When using the app, click [more-Scrubbing] and the machine will discharge water normally.
When using the app, click [more-Scrubbing] and the machine will discharge water normally.
The robot cannot avoid the obstacle and will hit it directly.
The bumpers on the machine have rubber, and the robot will hit the furniture lightly without
causing any damage.
Why does the robot make more noise and clean less efficiently than before?
1.Please check that the app version matches the region version
（1）Turn the machine over, remove the dust box, and check the MAC ID number on the label
（2）North America corresponds to US version：US Region or ALIGW Region
2.Check if the machine is bound by someone else's mobile app
（1）You can log in to the original account to unbind. (Refer to the instructions for use)
（2）Re-networking can force unbundling
（3）Contact the after-sales service, and provide the serial number and registered email address at the same time
3.The machine is not connected to the network
（1）Check whether the distribution network model you selected in the app is consistent with the actual model.
（2）WIFI password must be entered correctly
（3）Cannot use 5G WIFI signal
（4）Check if the router is blacklisted
（5）It is not recommended to use corporate WIFI or public WIFI
4. The phone can't find the machine's hotspot Robot_XXXXX
（1）Check the hotspot name of the machine Robot_XXXX or adh_XXX
（2）Please confirm that your distribution network operation steps are correct. After booting, you need to wait 30 seconds, and then press and hold the button for more than 5 seconds to configure the network.(It is not recommended to distribute the network in or around the charging base)
（3）Try again after shutdown and restart
（1）Turn the machine over, remove the dust box, and check the MAC ID number on the label
（2）North America corresponds to US version：US Region or ALIGW Region
2.Check if the machine is bound by someone else's mobile app
（1）You can log in to the original account to unbind. (Refer to the instructions for use)
（2）Re-networking can force unbundling
（3）Contact the after-sales service, and provide the serial number and registered email address at the same time
3.The machine is not connected to the network
（1）Check whether the distribution network model you selected in the app is consistent with the actual model.
（2）WIFI password must be entered correctly
（3）Cannot use 5G WIFI signal
（4）Check if the router is blacklisted
（5）It is not recommended to use corporate WIFI or public WIFI
4. The phone can't find the machine's hotspot Robot_XXXXX
（1）Check the hotspot name of the machine Robot_XXXX or adh_XXX
（2）Please confirm that your distribution network operation steps are correct. After booting, you need to wait 30 seconds, and then press and hold the button for more than 5 seconds to configure the network.(It is not recommended to distribute the network in or around the charging base)
（3）Try again after shutdown and restart
The robot isn’t mopping the floor properly.
The robot is not mopping the floor properly.
The mop may have been improperly installed. It is necessary to check whether the mop has obvious wrinkles and whether the mop is properly installe
The mop may have been improperly installed. It is necessary to check whether the mop has obvious wrinkles and whether the mop is properly installe
The robot isn’t connected to the charging dock for recharge.
1.Clean the charging pins on the robot and the charging dock if they are dirty. Try to
recharge the robot again.
2.Press the Home button on the remote to let the robot dock itself instead of placing the robot on the dock yourself.
2.Press the Home button on the remote to let the robot dock itself instead of placing the robot on the dock yourself.
The robot is circling around a small area.
The side wheels may be jammed by debris. If cleaning the wheels doesn’t help, contact our
customer service representatives. Please pay attention to the number of beeps in the error
message when the robot shuts down.
The side wheels slip or are not rotating while the robot is cleaning.
1. There is liquid on the floor. The slip is caused by reduced friction between the side
wheels and the floor.
2. The mop cloth holder has loosened during cleaning and causes too much friction with the floor. Remove the mop cloth holder.
2. The mop cloth holder has loosened during cleaning and causes too much friction with the floor. Remove the mop cloth holder.
The robot has missed or repeated cleaning some areas.
1. The robot will automatically clean the areas that it has missed. Do not move it or block
its cleaning route.
2. Because every home setting is different, spatial analysis discrepancy may happen. If the robot hasn’t covered some areas, put it in another spot manually and restart the cleaning cycle.
3. Before using the robot, clear excessive objects on the floor that may block its cleaning path (e.g. cables, slippers, upright fan). The robot cannot clean narrow spaces which are smaller than itself. Rearrange the furniture and settings for better cleaning results.
2. Because every home setting is different, spatial analysis discrepancy may happen. If the robot hasn’t covered some areas, put it in another spot manually and restart the cleaning cycle.
3. Before using the robot, clear excessive objects on the floor that may block its cleaning path (e.g. cables, slippers, upright fan). The robot cannot clean narrow spaces which are smaller than itself. Rearrange the furniture and settings for better cleaning results.
The side brushes are not working or rotating very slowly.
1. The robot’s battery is low and has entered into search mode for the charging base. The robot's
side brushes and wheels will move slower in this mode.
2. Side brushes are jammed by debris. Remove and clean them.
2. Side brushes are jammed by debris. Remove and clean them.
Can I charge the robot with the water tank in it?
Water tank must be removed before charging. This may cause damages to the robot and the charging
base.
The robot moves backwards and circles around and stops. The a red alert light appears and two
Quick beeps follow.
1. Check if the bumper is out all the way. Loosen the screws along the front bumper and tap to
restore it to the original position. If nesessary, remove the front bumper, clean and reinstall
(make sure not to make screws too tight).
2. Clean the cliff sensors if they are dusty or covered by debris. If problem persists, contact our customer care.
2. Clean the cliff sensors if they are dusty or covered by debris. If problem persists, contact our customer care.
Why does the robot spit out dust while it’s working?
1. Check if the dustbin is full. Empty and clean the dustbin regularly.
2. Always lift up the robot from the slanted end of the bumper.
2. Always lift up the robot from the slanted end of the bumper.
The robot isn’t mopping the floor properly.
The robot is not mopping the floor properly.
The mop may have been improperly installed. It is necessary to check whether the mop has obvious wrinkles and whether the mop is properly installe
The mop may have been improperly installed. It is necessary to check whether the mop has obvious wrinkles and whether the mop is properly installe
The robot makes pulsing noise while it’s mopping.
That is the noise from the air pump. Please push down the water tank to align the valve on the water
tank to the air pump.
The robot suddenly moved backwards.
1. Check whether the bumper rebounds normally. If it cannot be rebounded normally, please contact
customer service for assistance;
2. Check whether the ground penetrating sensor is clean, wipe it with a paper towel and then run the machine to confirm;
If there is no abnormality after checking the above, the internal parts of the robot may be damaged. Please contact our customer service.
2. Check whether the ground penetrating sensor is clean, wipe it with a paper towel and then run the machine to confirm;
If there is no abnormality after checking the above, the internal parts of the robot may be damaged. Please contact our customer service.
The robot has missed or repeated cleaning some areas.
1. The robot will automatically clean the areas that it has missed. Do not move it or block
its cleaning route.
2. Because every home setting is different, spatial analysis discrepancy may happen. If the robot hasn’t covered some areas, put it in another spot manually and restart the cleaning cycle.
3. Before using the robot, clear excessive objects on the floor that may block its cleaning path (e.g. cables, slippers, upright fan). The robot cannot clean narrow spaces which are smaller than itself. Rearrange the furniture and settings for better cleaning results.
2. Because every home setting is different, spatial analysis discrepancy may happen. If the robot hasn’t covered some areas, put it in another spot manually and restart the cleaning cycle.
3. Before using the robot, clear excessive objects on the floor that may block its cleaning path (e.g. cables, slippers, upright fan). The robot cannot clean narrow spaces which are smaller than itself. Rearrange the furniture and settings for better cleaning results.
The side brushes are not working or rotating very slowly.
1. The robot’s battery is low and has entered into search mode for the charging base. The robot's
side brushes and wheels will move slower in this mode.
2. Side brushes are jammed by debris. Remove and clean them.
2. Side brushes are jammed by debris. Remove and clean them.
The robot isn’t mopping the floor properly.
The robot is not mopping the floor properly.
The mop may have been improperly installed. It is necessary to check whether the mop has obvious wrinkles and whether the mop is properly installe
The mop may have been improperly installed. It is necessary to check whether the mop has obvious wrinkles and whether the mop is properly installe
The noise level has clearly increased.
1. Clean the main brush if it is clogged with debris.
2. Check if the side brushes are loose.
3. The dustbin is full or the high-performance filter was washed with water. Empty the dustbin and replace the high-performance filter.
4. Noise level increases when the robot is in MAX mode.
2. Check if the side brushes are loose.
3. The dustbin is full or the high-performance filter was washed with water. Empty the dustbin and replace the high-performance filter.
4. Noise level increases when the robot is in MAX mode.
Can not find the charging station?
The charging station is placed against the wall, each side is 0.5 meters, and there is no obstacle
in the front 1.5 meters. Away from signal interference, such as router TVs,mirrors, windows, etc.
The robot have a cliff sensor, Why is it that it will fall off the stairs?
The cliff sensors contaminated, turn the machine over and wipe the cliff sensors of the robot bottom
and restart.
The robot does not collect dirt or garbage.
The dustbin filter is maybe block. Remove the dustbin and check if it is block. (High-efficiency
filter has a service life about six months)
The robot in circles around one direction.
The wheels maybe blocked with hair, clean it with tools. (if there is still the phenomenon, please
contact our after-sales service)
The robot cleans in a small area and change direction frequently.
The machine nose wheel is blocked with objects. Remove the nose wheel and cleaning.
Working with loudly noise.
1. Please check the main brush and side brush for entangled foreign matter, if so, please take
out the brush and clean it
2. Please clean the filter of the dust box,（please note that the high-efficiency filter cannot be washed with water）
3. When the main brush and side brush are not installed, directly run the machine to see if there is any abnormal sound. If not, it may be the sound made by the main brush or side brush when it is working, which is normal
4. If the sound is too harsh, or the working sound of the machine is greater than 70 decibels, please record the video and send it to the technical support mailbox
2. Please clean the filter of the dust box,（please note that the high-efficiency filter cannot be washed with water）
3. When the main brush and side brush are not installed, directly run the machine to see if there is any abnormal sound. If not, it may be the sound made by the main brush or side brush when it is working, which is normal
4. If the sound is too harsh, or the working sound of the machine is greater than 70 decibels, please record the video and send it to the technical support mailbox
The robot has missed or repeated cleaning some areas.
1. The robot will automatically clean the areas that it has missed. Do not move it or block its
cleaning route.
2. Because every home setting is different, spatial analysis discrepancy may happen. If the robot hasn’t covered some areas, put it in another spot manually and restart the cleaning cycle.
3. Before using the robot, clear excessive objects on the floor that may block its cleaning path (e.g. cables, slippers, upright fan). The robot cannot clean narrow spaces which are smaller than itself. Rearrange the furniture and settings for better cleaning results.
2. Because every home setting is different, spatial analysis discrepancy may happen. If the robot hasn’t covered some areas, put it in another spot manually and restart the cleaning cycle.
3. Before using the robot, clear excessive objects on the floor that may block its cleaning path (e.g. cables, slippers, upright fan). The robot cannot clean narrow spaces which are smaller than itself. Rearrange the furniture and settings for better cleaning results.
The side brushes are not working or rotating very slowly.
1. The robot’s battery is low and has entered into search mode for the charging base. The robot's
side brushes and wheels will move slower in this mode.
2. Side brushes are jammed by debris. Remove and clean them.
2. Side brushes are jammed by debris. Remove and clean them.
Note for unable to connect to the app：
Note for unable to connect to the app：
1.Check if the machine is bound by someone else's mobile app
（1）You can log in to the original account to unbind. (Refer to the instructions for use)
（2）Re-networking can force unbundling
（3）Contact after-sales service, and provide serial number and registered email
2.The machine is not connected to the network
（1）Check whether the distribution network model you selected in the app is consistent with the actual model.
（2）WIFI password must be entered correctly
（3）Cannot use 5G WIFI signal
（4）Check if the router is blacklisted
（5）It is not recommended to use corporate WIFI or public WIFI
（6）The router must turn on the wireless broadcast so that the wifi name can be searched by the machine
3. The phone can't find the machine's hotspot SmartLife-XXXX
（1）Check the hotspot name of the machine SmartLife-XXXX
（2）Please confirm that your distribution network operation steps are correct. After booting, you need to wait 30 seconds, and then press and hold the button for more than 5 seconds to configure the network.(It is not recommended to distribute the network in or around the charging base)
（3）Try again after shutdown and restart
1.Check if the machine is bound by someone else's mobile app
（1）You can log in to the original account to unbind. (Refer to the instructions for use)
（2）Re-networking can force unbundling
（3）Contact after-sales service, and provide serial number and registered email
2.The machine is not connected to the network
（1）Check whether the distribution network model you selected in the app is consistent with the actual model.
（2）WIFI password must be entered correctly
（3）Cannot use 5G WIFI signal
（4）Check if the router is blacklisted
（5）It is not recommended to use corporate WIFI or public WIFI
（6）The router must turn on the wireless broadcast so that the wifi name can be searched by the machine
3. The phone can't find the machine's hotspot SmartLife-XXXX
（1）Check the hotspot name of the machine SmartLife-XXXX
（2）Please confirm that your distribution network operation steps are correct. After booting, you need to wait 30 seconds, and then press and hold the button for more than 5 seconds to configure the network.(It is not recommended to distribute the network in or around the charging base)
（3）Try again after shutdown and restart
It is found that the charging station cannot be connected for charging.
Clean the robot charging pins and the Charging contact shrapnel on the Auto-empty station with a dry
cloth. Check whether the indicator light on the Auto-empty station is always on, and check whether
the dust box is properly installed in place
The robot cannot avoid the obstacle and will hit it directly.
The bumpers on the machine have rubber, and the robot will hit the furniture lightly without causing
any damage.
How often to replace the dust bag inside the Auto-empty station？
The capacity of the dust bag is 2.5L. If it is cleaned every two days, the dust bag should be
replaced every 60 days or so.If there are a lot of garbage that needs to be cleaned, you can observe
and calculate the specific time according to your own environment
Why can't the water tank be filled?
When opening the lid to fill water, please fill the water slowly with a small flow rate, tilt the
other end of the water tank, let the water fill the other end first
Why doesn't the robot have a voice?
Please check whether the voice is set in the APP, and whether the do not disturb mode is set? Do not
disturb mode time without voice
Why doesn't the Auto-empty station suck up the trash?
Please check whether the indicator light on the front of the Auto-empty station is always white. If
not, please check whether the power cord is plugged in and whether the internal dust bag is
installed correctly. Please check in the APP whether the cleaning area exceeds 3 square meters,
please check the dust collection settings, and check whether the do not disturb time is set,because
of the Do Not Disturb time, the Auto-empty station will not automatically collect garbage
How do I use my robot with Amazon Alexa?
Open the Amazon Alexa app, go to the menu and select Skills & Games. Or go to the Alexa Skills store
on the Amazon website. Search for "Tuya". Select the Tuya Smart or Smart Life to open the detail
page, then select the Enable Skill option. Once enabled, you can ask Alexa to control your robot.
How do I set up my robot with the Google Assistant on an Apple device?
1. Download, open, and sign into the Google Assistant app. 2. Select the “Explore” icon. Search
for “Tuya Smart” and select “Try it.” 3. To allow Google to link to your Tuya Smart® account, sign
into your Tuya Smart account. This is the same account you used when setting up your robot in the
Tuya Smart app. Select “Authorize” to link your Tuya account to the Google Assistant.
Congratulations! The Google Assistant now works with your robot.
How do I set up my robot with the Google Assistant on Android?
1. Download open, and sign into the Google Assistant app. 2. Select the “Explore” icon. Search for
“Tuya” and select “Link.” 3. Sign into your Tuya Smart account. This is the same account you used
when setting up your robot in the Tuya Smart app. Congratulations! The Google Assistant now works
with your robot.
Why I set an appointment time in the APP but it didn't start working?
After the APP is set successfully, does the machine have a voice response setting successfully? Does
the app have set do-not-disturb time? Because the appointment will not work during the do not
disturb time
Note for unable to connect to the app：
1.Please check that the app version matches the region version
（1）Turn the machine over, remove the dust box, and check the MAC ID number on the label
（2）North America corresponds to US version：US Region or ALIGW Region
2.Check if the machine is bound by someone else's mobile app
（1）You can log in to the original account to unbind. (Refer to the instructions for use)
（2）Re-networking can force unbundling
（3）Contact the after-sales service, and provide the serial number and registered email address at the same time
3.The machine is not connected to the network
（1）Check whether the distribution network model you selected in the app is consistent with the actual model.
（2）WIFI password must be entered correctly
（3）Cannot use 5G WIFI signal
（4）Check if the router is blacklisted
（5）It is not recommended to use corporate WIFI or public WIFI
4. The phone can't find the machine's hotspot Robot_XXXXX
（1）Check the hotspot name of the machine Robot_XXXX or adh_XXX
（2）Please confirm that your distribution network operation steps are correct. After booting, you need to wait 30 seconds, and then press and hold the button for more than 5 seconds to configure the network.(It is not recommended to distribute the network in or around the charging base)
（3）Try again after shutdown and restart
（1）Turn the machine over, remove the dust box, and check the MAC ID number on the label
（2）North America corresponds to US version：US Region or ALIGW Region
2.Check if the machine is bound by someone else's mobile app
（1）You can log in to the original account to unbind. (Refer to the instructions for use)
（2）Re-networking can force unbundling
（3）Contact the after-sales service, and provide the serial number and registered email address at the same time
3.The machine is not connected to the network
（1）Check whether the distribution network model you selected in the app is consistent with the actual model.
（2）WIFI password must be entered correctly
（3）Cannot use 5G WIFI signal
（4）Check if the router is blacklisted
（5）It is not recommended to use corporate WIFI or public WIFI
4. The phone can't find the machine's hotspot Robot_XXXXX
（1）Check the hotspot name of the machine Robot_XXXX or adh_XXX
（2）Please confirm that your distribution network operation steps are correct. After booting, you need to wait 30 seconds, and then press and hold the button for more than 5 seconds to configure the network.(It is not recommended to distribute the network in or around the charging base)
（3）Try again after shutdown and restart
The noise level has clearly increased.
1. Check if the side brushes are loose. 2. The dustbin is full or the high-performance filter was
washed with water. Empty the dustbin and replace the high-performance filter. 3. Noise level
increases when the robot is in MAX mode.
The robot isn’t mopping the floor properly.
The robot is not mopping the floor properly. The mop may have been improperly installed. It is
necessary to check whether the mop has obvious wrinkles and whether the mop is properly installe
The robot isn’t connected to the charging dock for recharge.
1.Clean the charging pins on the robot and the charging dock if they are dirty. Try to recharge
the robot again.
2.Press the Home button on the remote to let the robot dock itself instead of placing the robot on the dock yourself.
2.Press the Home button on the remote to let the robot dock itself instead of placing the robot on the dock yourself.
The robot is circling around a small area.
The side wheels may be jammed by debris. If cleaning the wheels doesn’t help, contact our customer
service representatives. Please pay attention to the number of beeps in the error message when the
robot shuts down.
The side wheels slip or are not rotating while the robot is cleaning.
1. There is liquid on the floor. The slip is caused by reduced friction between the side wheels
and the floor.
2. The mop cloth holder has loosened during cleaning and causes too much friction with the floor. Remove the mop cloth holder.
2. The mop cloth holder has loosened during cleaning and causes too much friction with the floor. Remove the mop cloth holder.
The robot has missed or repeated cleaning some areas.
1. The robot will automatically clean the areas that it has missed. Do not move it or block its
cleaning route.
2. Because every home setting is different, spatial analysis discrepancy may happen. If the robot hasn’t covered some areas, put it in another spot manually and restart the cleaning cycle.
3. Before using the robot, clear excessive objects on the floor that may block its cleaning path (e.g. cables, slippers, upright fan). The robot cannot clean narrow spaces which are smaller than itself. Rearrange the furniture and settings for better cleaning results.
2. Because every home setting is different, spatial analysis discrepancy may happen. If the robot hasn’t covered some areas, put it in another spot manually and restart the cleaning cycle.
3. Before using the robot, clear excessive objects on the floor that may block its cleaning path (e.g. cables, slippers, upright fan). The robot cannot clean narrow spaces which are smaller than itself. Rearrange the furniture and settings for better cleaning results.
The side brushes are not working or rotating very slowly.
1. The robot’s battery is low and has entered into search mode for the charging base. The robot's
side brushes and wheels will move slower in this mode.
2. Side brushes are jammed by debris. Remove and clean them.
2. Side brushes are jammed by debris. Remove and clean them.
Can I charge the robot with the water tank in it?
Water tank must be removed before charging. This may cause damages to the robot and the charging
base.
The robot moves backwards and circles around and stops. The a red alert light appears and two
Quick beeps follow.
1. Check if the bumper is out all the way. Loosen the screws along the front bumper and tap to
restore it to the original position. If nesessary, remove the front bumper, clean and reinstall
(make sure not to make screws too tight).
2. Clean the cliff sensors if they are dusty or covered by debris. If problem persists, contact our customer care.
2. Clean the cliff sensors if they are dusty or covered by debris. If problem persists, contact our customer care.
Why does the robot spit out dust while it’s working?
1. Check if the dustbin is full. Empty and clean the dustbin regularly.
2. Always lift up the robot from the slanted end of the bumper.
2. Always lift up the robot from the slanted end of the bumper.
The robot makes pulsing noise while it’s mopping.
That is the noise from the air pump. Please push down the water tank to align the valve on the water
tank to the air pump.
The robot suddenly moved backwards.
1. Check whether the bumper rebounds normally. If it cannot be rebounded normally, please contact
customer service for assistance;
2. Check whether the ground penetrating sensor is clean, wipe it with a paper towel and then run the machine to confirm;
If there is no abnormality after checking the above, the internal parts of the robot may be damaged. Please contact our customer service.
2. Check whether the ground penetrating sensor is clean, wipe it with a paper towel and then run the machine to confirm;
If there is no abnormality after checking the above, the internal parts of the robot may be damaged. Please contact our customer service.
Working with loudly noise.
1. Please check the main brush and side brush for entangled foreign matter, if so, please take
out the brush and clean it
2. Please clean the filter of the dust box,（please note that the high-efficiency filter cannot be washed with water）
3. When the main brush and side brush are not installed, directly run the machine to see if there is any abnormal sound. If not, it may be the sound made by the main brush or side brush when it is working, which is normal
4. If the sound is too harsh, or the working sound of the machine is greater than 70 decibels, please record the video and send it to the technical support mailbox
2. Please clean the filter of the dust box,（please note that the high-efficiency filter cannot be washed with water）
3. When the main brush and side brush are not installed, directly run the machine to see if there is any abnormal sound. If not, it may be the sound made by the main brush or side brush when it is working, which is normal
4. If the sound is too harsh, or the working sound of the machine is greater than 70 decibels, please record the video and send it to the technical support mailbox
The robot cannot avoid obstacles and will directly hit it.
Due to the infrared sensor in bumper,the robot will gently hit the really dark furniture but will
not cause any damage.
The robot has missed or repeated cleaning some areas.
1. The robot will automatically clean the areas that it has missed. Do not move it or block its
cleaning route. 2. Because every home setting is different, spatial analysis discrepancy may happen.
If the robot hasn’t covered some areas, put it in another spot manually and restart the cleaning
cycle. 3. Before using the robot, clear excessive objects on the floor that may block its
cleaning path (e.g. cables, slippers, upright fan). The robot cannot clean narrow spaces which are
smaller than itself. Rearrange the furniture and settings for better cleaning results.
The side brushes are not working or rotating very slowly.
1. The robot’s battery is low and has entered into search mode for the charging base. The robot's
side brushes and wheels will move slower in this mode.
2. Side brushes are jammed by debris. Remove and clean them.
2. Side brushes are jammed by debris. Remove and clean them.
Can not find the charging station?
The charging station is placed against the wall, each side is 0.5 meters, and there is no obstacle
in the front 1.5 meters. Away from signal interference, such as router TVs,mirrors, windows, etc.
Can the robot clean water spots in the kitchen or bathroom?
The robot must not be used on the wet floors. Vacuuming liquids will damage the robot.
The robot has missed or repeated cleaning some areas.
- The Robot Will Automatically Clean The Areas That It Has Missed. Do Not Move It Or Block Its Cleaning Route.
- Because Every Home Setting Is Different, Spatial Analysis Discrepancy May Happen. If The Robot Hasn’t Covered Some Areas, Put It In Another Spot Manually And Restart The Cleaning Cycle.
- Before Using The Robot, Clear Excessive Objects On The Floor That May Block Its Cleaning Path (E.G. Cables, Slippers, Upright Fan). The Robot Cannot Clean Narrow Spaces Which Are Smaller Than Itself. Rearrange The Furniture And Settings For Better Cleaning Results.
The robot has returned to its charging dock for recharge during the scheduled time.
Will it resume to work after recharge or until the next scheduled cycle?The robot responds to
scheduled cleaning once a day only. After recharge,it will start working automatically when the next
schedule comes. If you need the robot to clean now, send a command with the remote control.
Will the robot keep cleaning until the scheduled cycle finishes?
Yes, the vacuum will keep cleaning unless you press PAUSE or its battery level is low and it returns
to the charging base.
Do I need to maintain the robot?
You need to clean and maintain the robot regularly – clean dusty cliff sensors and remove hair and
debris in the side brushes and wheels.Do not squeeze or press the high-performance filter. It must
not be washed with water. Tab the filter to any remove dust.
Can I leave the robot on the charging dock if I'm not using it for some time?
Yes. After the robot is fully charged, it will enter trickle charging to compensate self-discharge
in the battery and avoid overcharge. Do not allow children to charge the robot. Turn off the power
switch if it will not be used for a long time.
Why can't the robot go back to the charging dock for recharge?
Make sure there is about 1 meter of unblocked space on both sides and about 2 meters in front of the
charging dock. To avoid disturbing trickle charging, do not put the charging dock near high wattage
appliances such as a television or refrigerator.
Why doesn’t the robot work at the scheduled cleaning time?
- The power switch on the robot is turned off.
- The battery is low.
- The schedule was not saved in the robot properly. Read the user manual for instructions on how to schedule or visit our How-To Video Tutorials.
- After a schedule is set, keep the power switch on the robot on. The preset schedule will be canceled if the power switch is turned off or the robot’s battery runs completely out.
What if the robot moves backwards and circles around?
- Clean the cliff sensors with a dry cloth or cotton swab.
- Clean the side wheels.
- Check if the bumper is out all the way. Loosen the screws along the front bumper and tap to restore it to the original position. If necessary, remove the front bumper, clean and reinstall (make sure not to make screws too tight).
Why does the robot make more noise and clean less efficiently than before?
The robot needs to be maintained regularly. Follow these steps to remove debris from the robot:
- Turn off the power switch. Remove and empty the dustbin.
- Clean the primary and high-performance filters.
- Clean the suction passage if it is stuck.
- Remove and clean the side brushes.
Why does the robot fall down stairs occasionally even if it is equipped with an anti-fall system?
- If the carpet extends beyond the steps, the robot will consider it as a carpeted floor and continue cleaning, causing it to fall down the stairs.
- If the cliff sensors are dusty it can block the sensors view. Clean the cliff sensors.
- Some flooring is reflective. This will impact the function of the floor detectors. Add barriers to prevent falls.
The robot cleans well but doesn't work as long as before.
- The battery will lose power if the robot is in standby for too long. Fully charge the robot before using it again.
- If the robot is shutting down and giving an error message; this is not the battery. Count the number of beeps and look in your manual for the meaning of the error message or contact support.
- Reactivate the battery if the robot has not been used for a long time: put the robot on the charging base and charge for 3 minutes, then pull off. Repeat this 3 times before charging it for 3-5 hours as usual.
- When the battery reaches its end of life, it will shorten the robot’s working time. Please replace the battery to maintain normal performance.
Why can’t the robot be recharged?
- Make sure the power switch on the side of the robot is turned on.
- Make sure the adapter and charging base are connected to power, the green light on top of the base should be lit.
- Check if the charging pins are in contact with the robot.
- Try charging the robot directly with the adapter into the side of the robot.
- Check if the battery in the robot is properly installed.
The robot occasionally roams around and returns to charging dock when it is in standby mode.
The robot will return to its charging dock under two circumstances:
- Its voltage is unstable;
- It has received disrupted signals.
What should I do if the robot accidentally sucks in liquids?
Turn off the power switch immediately. Dry the dustbin, primary filters and suction passage. Replace
the high-performance filter. Reinstall the parts after they are dry and turn on the robot again.
The remote control doesn’t work.
- The transmission range of the remote control is 4 meters. Signals weaken outside this range.
- The battery of the remote control is low. Replace the batteries.
- The battery of the robot is low. Recharge the robot.
- The infrared transmitter of the remote control or the robot’s receiver are dirty. Clean them with a dry cloth.
- The robot is too close to the charging base or there is signal interference from other infrared devices near the remote control.
Why doesn’t the robot react after I press AUTO or CLEAN on the robot/remote control?
- Make sure the power switch on the side (bottom on V5spro) of the robot is turned on.
- Check the battery level of the robot and fully charge it.
The robot beeps on the charging dock.
- Turn on the power switch;
- Make sure you are using a factory authorized adapter;
- The charging pins are dirty causing improper connection. Clean the charging pins on the robot and charging dock.
The robot is cleaning around a small area and randomly changing its direction.
The black and white nose wheel of the robot is stuck or needs to be cleaned. Cleaning steps are as follows:
- Pull firmly on the nose wheel to remove the whole assembly.
- Remove any debris inside the wheel cavity.
- Spin the wheel by hand. If rotation is restricted,remove the wheel from its housing andpush firmly to remove the axle to clean any debris or hair wrapped around it.
- Reinstall all parts when everything has been cleaned.
The noise level has clearly increased.
- Clean the suction passage if it is clogged with debris.
- Check if the side brushes are loose.
- The dustbin is full or the high-performance filter was washed with water. Empty the dustbin and replace the high-performance filter.
The robot only cleans for a short period.
- The battery will lose power if the robot is in standby for too long. Fully charge the robot before using it again.
- If the robot is shutting down and giving an error message; this is not the battery. Count the number of beeps and look in your manual for the meaning of the error message or contact support.
- Reactivate the battery if the robot has not been used for a long time: put the robot on the charging base and charge for 3 minutes, then pull off. Repeat this 3 times before charging it for 3-5 hours as usual.
- When the battery reaches its end of life, it will shorten the robot's working time. Please replace the battery to maintain normal performance.
Why doesn’t the robot clean around the charging dock?
This is a default configuration to prevent the robot from running into the charging dock or wires
which may disturb its recharge cycle.
The robot isn’t connected to the charging dock for recharge.
- Clean the charging pins on the robot and the charging dock if they are dirty. Try to recharge the robot again.
- Press the Home button on the remote to let the robot dock itself instead of placing the robot on the dock yourself.
The robot is circling around a small area.
The side wheels may be jammed by debris. If cleaning the wheels doesn’t help, contact our customer
service representatives. Please pay attention to the number of beeps in the error message when the
robot shuts down.
The side wheels slip or are not rotating while the robot is cleaning.
- There is liquid on the floor. The slip is caused by reduced friction between the side wheels and the floor.
- The mop cloth holder has loosened during cleaning and causes too much friction with the floor. Remove the mop cloth holder.
The robot has missed or repeated cleaning some areas.
- The robot will automatically clean the areas that it has missed. Do not move it or block its cleaning route.
- Because every home setting is different, spatial analysis discrepancy may happen. If the robot hasn’t covered some areas, put it in another spot manually and restart the cleaning cycle.
- Before using the robot, clear excessive objects on the floor that may block its cleaning path (e.g. cables, slippers, upright fan). The robot cannot clean narrow spaces which are smaller than itself. Rearrange the furniture and settings for better cleaning results.
The side brushes are not working or rotating very slowly.
- The robot’s battery is low and has entered into search mode for the charging base. The robot's side brushes and wheels will move slower in this mode.
- Side brushes are jammed by debris. Remove and clean them.
The signal light on top of the robot is off after the robot has idled for some time.
To save energy, the robot will enter sleep mode after idling for a certain period of time. To
reactive the robot, press the “CLEAN” or “AUTO” button.
Why I set an appointment time in the APP but it didn't start working?
After the APP is set successfully, does the machine have a voice response setting successfully? Does
the app have set do-not-disturb time? Because the appointment will not work during the do not
disturb time
Note for unable to connect to the app：
Note for unable to connect to the app：
-
Check if the machine is bound by someone else's mobile app
- You can log in to the original account to unbind. (Refer to the instructions for use)
- Re-networking can force unbundling
- Contact after-sales service, and provide serial number and registered email
-
The machine is not connected to the network
- Check whether the distribution network model you selected in the app is consistent with the actual model.
- WIFI password must be entered correctly
- Cannot use 5G WIFI signal
- Check if the router is blacklisted
- It is not recommended to use corporate WIFI or public WIFI
- The router must turn on the wireless broadcast so that the wifi name can be searched by the machine
-
The phone can't find the machine's hotspot adh-XXXX
- Check the hotspot name of the machine adh-XXXX
- Please confirm that your distribution network operation steps are correct. After booting, you need to wait 30 seconds, and then press and hold the button for more than 5 seconds to configure the network.(It is not recommended to distribute the network in or around the charging base)
- Try again after shutdown and restart
Can not find the charging station?
The charging station is placed against the wall, each side is 0.5 meters, and there is no obstacle
in the front 1.5 meters. Away from signal interference, such as router TVs,mirrors, windows, etc.
Find the charging station can not be connected to charge.
Clean the charging pins of the robot and the charging station with dry cloth. Make sure the side
brushes installed correctly.（yellow is left and blue is right）
The robot does not collect dirt or garbage.
The robot does not collect dirt or garbage.
The robot in circles around one direction.
The wheels maybe blocked with hair, clean it with tools. (if there is still the phenomenon, please
contact our after-sales service)
The robot cleans in a small area and change direction frequently.
The machine nose wheel is blocked with objects. Remove the nose wheel and cleaning.
Working with loudly noise.
- Please check the main brush and side brush for entangled foreign matter, if so, please take out the brush and clean it
- Please clean the filter of the dust box,（please note that the high-efficiency filter cannot be washed with water）
- When the main brush and side brush are not installed, directly run the machine to see if there is any abnormal sound. If not, it may be the sound made by the main brush or side brush when it is working, which is normal
- If the sound is too harsh, or the working sound of the machine is greater than 70 decibels, please record the video and send it to the technical support mailbox
The robot cannot avoid the obstacle and will hit it directly.
The bumpers on the machine have rubber, and the robot will hit the furniture lightly without causing
any damage.
Why I set an appointment time in the APP but it didn't start working?
After the APP is set successfully, does the machine have a voice response setting successfully? Does
the app have set do-not-disturb time? Because the appointment will not work during the do not
disturb time
Why does the robot make more noise and clean less efficiently than before?
The robot needs to be maintained regularly. Follow these steps to remove debris from the robot:
- Turn off the power switch. Remove and empty the dustbin.
- Clean the primary and high-performance filters.
- Clean the main brush.
- Remove and clean the side brushes.5. Remove and clean the main brush.
Why the robot isn’t mopping the floor properly?
The mop cloth holder may be installed improperly. Press down the middle of the holder and a click
sounds and the holder should be level.
Water isn’t coming out of the water tank
- Check if the water tank is properly installed: align the air pump with the valve. Tab the valve with a small stick a few times to make sure water can pass through.
- Clean the outlets if they are clogged with debris.
Why the robot isn’t connected to the charging dock for recharge?
- Clean the charging pins on the robot and the charging dock if they are dirty. Try to recharge the robot again.
- Press the Home button on the remote to let the robot dock itself instead of placing the robot on the dock yourself.
The side brush is not working or rotating very slowly
- The robot’s battery is low and has entered into search mode for the charging base. The robot's side brushes and wheels will move slower in this mode.
- Side brushes are jammed by debris. Remove and clean them.
The signal light on top of the robot is off after the robot has idled for some time.
The robot will enter sleep mode after idling for a certain period of time. To reactive the robot,
press the “CLEAN” or “AUTO” button.
Can I charge the robot with the water tank in it?
Water tank installed in robot is not recommended before charging. This may cause damages to the
robot and the charging base.
Why does the robot spit out dust while it's working?
Check if the dustbin is full. Empty and clean the dustbin regularly.
Make sure the turbo brush and its cover have been installed
Remove the cover of turbo brush and see if there is any debris stuck around the turbo brush, clean it up
Make sure the turbo brush and its cover have been installed
Remove the cover of turbo brush and see if there is any debris stuck around the turbo brush, clean it up
Can I put detergents into the water tank?
Detergents are not recommended. Detergent residuals may block the outlets of the tank, preventing
water flow.
The robot moves backwards abruptly.
Check if robot passes over a darker area and trigger its cliff sensors.Recommended put the robot on
an tint area to restart.If there is the same problem,please contact our customer service for helping
to solve it
The side wheels slip or are not rotating while the robot is cleaning.
- There is liquid on the floor. The slip is caused by reduced friction between the side wheels and the floor.
- The mop cloth holder has loosened during cleaning and causes too much friction with the floor. Remove the mop cloth holder.
Why does the robot make more noise and clean less efficiently than before?
The robot needs to be maintained regularly. Follow these steps to remove debris from the robot:
- Turn off the power switch. Remove and empty the dustbin.
- Clean the primary and high-performance filters.
- 3.Clean the main brush.
- Remove and clean the side brushes.5. Remove and clean the main brush.
The noise level has clearly increased.
- Check if the side brushes are loose.
- The dustbin is full or the high-performance filter was washed with water. Empty the dustbin and replace the high-performance filter.
- Noise level increases when the robot is in MAX mode.
The robot isn’t mopping the floor properly.
The robot is not mopping the floor properly. The mop may have been improperly installed. It is
necessary to check whether the mop has obvious wrinkles and whether the mop is properly installe
Water isn’t coming out of the water tank.
- Check if the water tank is properly installed: align the air pump with the valve. Tab the valve with a small stick a few times to make sure water can pass through.
- Clean the outlets if they are clogged with debris.
The robot isn’t connected to the charging dock for recharge.
- Clean the charging pins on the robot and the charging dock if they are dirty. Try to recharge the robot again.
- Press the Home button on the remote to let the robot dock itself instead of placing the robot on the dock yourself.
The robot is circling around a small area.
The side wheels may be jammed by debris. If cleaning the wheels doesn’t help, contact our customer
service representatives. Please pay attention to the number of beeps in the error message when the
robot shuts down.
The side wheels slip or are not rotating while the robot is cleaning.
- There is liquid on the floor. The slip is caused by reduced friction between the side wheels and the floor.
- The mop cloth holder has loosened during cleaning and causes too much friction with the floor. Remove the mop cloth holder.
The robot has missed or repeated cleaning some areas.
- The robot will automatically clean the areas that it has missed. Do not move it or block its cleaning route.
- Because every home setting is different, spatial analysis discrepancy may happen. If the robot hasn’t covered some areas, put it in another spot manually and restart the cleaning cycle.
- Before using the robot, clear excessive objects on the floor that may block its cleaning path (e.g. cables, slippers, upright fan). The robot cannot clean narrow spaces which are smaller than itself. Rearrange the furniture and settings for better cleaning results.
The side brushes are not working or rotating very slowly.
- The robot’s battery is low and has entered into search mode for the charging base. The robot's side brushes and wheels will move slower in this mode.
- Side brushes are jammed by debris. Remove and clean them.
Can I charge the robot with the water tank in it?
Water tank must be removed before charging. This may cause damages to the robot and the charging
base.
The robot moves backwards and circles around and stops. The a red alert light appears and two
Quick beeps follow.
- Check if the bumper is out all the way. Loosen the screws along the front bumper and tap to restore it to the original position. If nesessary, remove the front bumper, clean and reinstall (make sure not to make screws too tight).
- Clean the cliff sensors if they are dusty or covered by debris. If problem persists, contact our customer care.
Why does the robot spit out dust while it’s working?
- Check if the dustbin is full. Empty and clean the dustbin regularly.
- Always lift up the robot from the slanted end of the bumper.
The robot makes pulsing noise while it’s mopping.
That is the noise from the air pump. Please push down the water tank to align the valve on the water
tank to the air pump.
The robot suddenly moved backwards.
- Check whether the bumper rebounds normally. If it cannot be rebounded normally, please contact customer service for assistance;
-
Check whether the ground penetrating sensor is clean, wipe it with a paper towel and then run
the machine to confirm;
If there is no abnormality after checking the above, the internal parts of the robot may be damaged. Please contact our customer service.
Can I put detergents into the water tank?
Detergents are not recommended. Detergent residuals may block the outlets of the tank, preventing
water flow.
The side brushes are not working or rotating very slowly.
- The robot’s battery is low and has entered into search mode for the charging base. The robot's side brushes and wheels will move slower in this mode.
- Side brushes are jammed by debris. Remove and clean them.
The noise level has clearly increased.
- Check if the side brushes are loose.
- The dustbin is full or the high-performance filter was washed with water. Empty the dustbin and replace the high-performance filter.
- Noise level increases when the robot is in MAX mode.
The robot isn’t connected to the charging dock for recharge.
- Clean the charging pins on the robot and the charging dock if they are dirty. Try to recharge the robot again.
- Press the Home button on the remote to let the robot dock itself instead of placing the robot on the dock yourself.
The robot is circling around a small area.
The side wheels may be jammed by debris. If cleaning the wheels doesn’t help, contact our customer
service representatives. Please pay attention to the number of beeps in the error message when the
robot shuts down.
The side wheels slip or are not rotating while the robot is cleaning.
- There is liquid on the floor. The slip is caused by reduced friction between the side wheels and the floor.
- The mop cloth holder has loosened during cleaning and causes too much friction with the floor. Remove the mop cloth holder.
The robot has missed or repeated cleaning some areas.
- The robot will automatically clean the areas that it has missed. Do not move it or block its cleaning route.
- Because every home setting is different, spatial analysis discrepancy may happen. If the robot hasn’t covered some areas, put it in another spot manually and restart the cleaning cycle.
- Before using the robot, clear excessive objects on the floor that may block its cleaning path (e.g. cables, slippers, upright fan). The robot cannot clean narrow spaces which are smaller than itself. Rearrange the furniture and settings for better cleaning results.
The side brushes are not working or rotating very slowly.
- The robot’s battery is low and has entered into search mode for the charging base. The robot's side brushes and wheels will move slower in this mode.
- Side brushes are jammed by debris. Remove and clean them.
The robot moves backwards and circles around and stops. The a red alert light appears and two
Quick beeps follow.
- Check if the bumper is out all the way. Loosen the screws along the front bumper and tap to restore it to the original position. If nesessary, remove the front bumper, clean and reinstall (make sure not to make screws too tight).
- Clean the cliff sensors if they are dusty or covered by debris. If problem persists, contact our customer care.
Why does the robot spit out dust while it’s working?
- Check if the dustbin is full. Empty and clean the dustbin regularly.
- Always lift up the robot from the slanted end of the bumper.
The robot suddenly moved backwards.
- Check whether the bumper rebounds normally. If it cannot be rebounded normally, please contact customer service for assistance;
-
Check whether the ground penetrating sensor is clean, wipe it with a paper towel and then run
the machine to confirm;
If there is no abnormality after checking the above, the internal parts of the robot may be damaged. Please contact our customer service.
The robot has missed or repeated cleaning some areas.
- The robot will automatically clean the areas that it has missed. Do not move it or block its cleaning route.
- Because every home setting is different, spatial analysis discrepancy may happen. If the robot hasn’t covered some areas, put it in another spot manually and restart the cleaning cycle.
- Before using the robot, clear excessive objects on the floor that may block its cleaning path (e.g. cables, slippers, upright fan). The robot cannot clean narrow spaces which are smaller than itself. Rearrange the furniture and settings for better cleaning results.
Note for unable to connect to the app：
-
Please check that the app version matches the region version:
- Turn the machine over, remove the dust box, and check the MAC ID number on the label
- North America corresponds to US version：US Region or ALIGW Region
-
Check if the machine is bound by someone else's mobile app
- You can log in to the original account to unbind. (Refer to the instructions for use)
- Re-networking can force unbundling
- Contact the after-sales service, and provide the serial number and registered email address at the same time
-
The machine is not connected to the network
- Check whether the distribution network model you selected in the app is consistent with the actual model.
- WIFI password must be entered correctly
- Cannot use 5G WIFI signal
- Check if the router is blacklisted
- It is not recommended to use corporate WIFI or public WIFI
-
The phone can't find the machine's hotspot Robot_XXXXX
- Check the hotspot name of the machine Robot_XXXX or adh_XXX
- Please confirm that your distribution network operation steps are correct. After booting, you need to wait 30 seconds, and then press and hold the button for more than 5 seconds to configure the network.(It is not recommended to distribute the network in or around the charging base)
- Try again after shutdown and restart
The robot has missed or repeated cleaning some areas.
- The robot will automatically clean the areas that it has missed. Do not move it or block its cleaning route.
- Because every home setting is different, spatial analysis discrepancy may happen. If the robot hasn’t covered some areas, put it in another spot manually and restart the cleaning cycle.
- Before using the robot, clear excessive objects on the floor that may block its cleaning path (e.g. cables, slippers, upright fan). The robot cannot clean narrow spaces which are smaller than itself. Rearrange the furniture and settings for better cleaning results.
Voice alarm 'Please check and install water tank'.
- The water tank is not installed and installed in right place.
-
Check if the water tank is installed correctly.
(*Hold the water tank forward;)
(*Align the two ends of the main unit on both sides of the water tank;)
(*Press the water tank after aligning, and confirm the installation after hearing the sound ‘Ka’)
The machine cannot be started by pressing the body button or remote control.
-
Need to press and hold the ‘CLEAN ‘key.
(Turn on, press and hold ‘CLEAN’ for 1s)
(Turn off, press and hold ‘CLEAN’ for 3s, Release the button after a sound alert) - The machine has no power, charge robot fully.
Why is the roller brush wet only in the middle and dry on both sides?
After the scrubber wipes the ground, the dirty water is sucked into the dirty tank from the middle,
so the position of the roller brush near the suction port will be more wet.
Robot does not flow out of water.
- The water tank is free of water or blocked, add water, check the water outlet.
- The water tank is not installed and installed in right place.
- Check the Clean water inlet and Sprinkler nozzle for blockage.
Robot Water tank leaking.
- Check the status of the Vent inlet and outlet and perform maintenance cleaning on the two sealing edges.
- After removing the filter, press the water tank ejector lever to ensure that the Vent inlet and outlet are opened. Rinse the two ports with water. If any debris is stuck at the two ports, clean it in time to ensure that the water tank main body works normally.
- Regularly clean the edge of the water inlet, the water tank cover, the edge of the dirty spout, and the soft cover of the pouring spout to ensure the sealing of the water tank.
Why our product is unique?
Every product is developed using cutting-edge technologies to meet various cleaning needs, offering
outstanding versatility and convenience for everyday use.
Replaceable for normal vacuum cleaner? Powerful? You can hang it up?
Yes, you can hang, two power modes, powerful enough!
The noise level has clearly increased.
- Clean the suction passage if it is clogged with debris.
- Check if the side brushes are loose.
- The dustbin is full or the high-performance filter was washed with water. Empty the dustbin and replace the high-performance filter.
- Noise level increases when the robot is in MAX mode.
Why does the cleaner make more noise and clean less efficiently than before?
Cleaner require regular maintenance. Follow the steps below to remove debris from the cleaner:
- Turn off the power switch. Empty the dust cup and remove the filter.
- Clean the primary and high performance filters.
- Clean the air duct
- Remove and clean the roller brush.
Do I need to maintain the cleaner?
You need to maintain your vacuum cleaner regularly. After using for a period of time, the dust box
and the filter inside need to be cleaned. In addition, if the roller brush has a lot of tangled
hair, it needs to be cleaned manually.
Can I wash the filter
Yes,you can cleaning the filter,don't need to buy new filter when it gets dirty
What is the suction power?
normal mode 8 kpa max mode 16kpa
How long should be the first battery charging?
about five hours
How long is the usage time after fully charged
Regular mode：30min and MAX mode：15min
Why does the cleaner make more noise and clean less efficiently than before?
Cleaner require regular maintenance. Follow the steps below to remove debris from the cleaner:
- Turn off the power switch. Empty the dust cup and remove the filter.
- Clean the primary and high performance filters.
- Clean the air duct
- Remove and clean the roller brush.
Do I need to maintain the cleaner?
You need to maintain your vacuum cleaner regularly. After using for a period of time, the dust box
and the filter inside need to be cleaned. In addition, if the roller brush has a lot of tangled
hair, it needs to be cleaned manually.
Can I wash the filter
Yes,you can cleaning the filter,don't need to buy new filter when it gets dirty
What is the suction power?
normal mode 7kap max mode 22kpa
How long does it take to charge the machine from no power to full charge
about 300 minutes
How long does the cleaner cleaner work after being fully charged
normal mode：45min and MAX mode：15min
Why our product is unique?
Every product is developed using cutting-edge technologies to meet various cleaning needs, offering
outstanding versatility and convenience for everyday use.
How long is the usage time after fully charged
Regular mode：32min and MAX mode：16min
The noise level has clearly increased.
- Clean the suction passage if it is clogged with debris.
- The dustbin is full or the high-performance filter was washed with water. Empty the dustbin and replace the high-performance filter.
- Noise level increases when the robot is in MAX mode.
What is the suction power?
suction power≥14.5Kpa
Why can't the robot be recharged?
- Make sure the power switch on the side of the robot is turned on.
- Check if the charging pins are in contact with the robot.
- Try charging the robot directly with the adapter into the side of the robot.
- Check if the battery in the robot is properly installed.
Can use bleach in the machine to clean floors?
We would not recommend using bleach in this machine as it could damage the machine
How much solution are you supposed to use for cleaning?
Using the cap of the solution bottle, fill one cap worth of solution and pour into the Clean Water
Tank. Fill up the Clean Water Tank with clean water up to the Max line.
What kind of floors it can be used on?
The ILIFE W90 can be used on non-carpeted floor such as vinyl, tile, and sealed wood floors.
Can this be used for dry vacuuming? Can you just vacuum without using water?
The ILIFE W90 can be used without water for dry vacuuming. Ideally you would want to use the ILIFE
W90 with solution and water to automatically adjust solution and clean water flow to ensure an ideal
cleaning result without using water
Can you use a third party cleaning solution?
It is not recommended to use a third party cleaning solution because the floor washer is designed to
be used with the ILIFE Cleaning Solution to optimize the amount of bubbles that are produced with
cleaning solutions. Third party solutions can cause an over abundance of bubbles when cleaning that
could fill up the Dirty Water Tank within minutes of use.
How often do I need to clean the roller brush?
We recommend self-cleaning after each use, the drum can be cleaned once a month
Does animal hair get wrapped around roller?
Normally this does not happen because the roller brush diameter size is big enough so it can avoid
getting tangled. If there is a tangle, just remove the roller brush from its holder and use the
cleaning tool to remove the hair tangle from the roller brush.
Do you have to use distilled water?
There is no need to use distilled water. Tap water is perfectly fine to use in the ILIFE W90. Please
do not use hot water as this can cause internal damage to the pipes in the ILIFE W90.
Where should you store the ILIFE W90?
We recommend storing the ILIFE W90 on the storage tray that is provided with the ILIFE W90. The
storage tray allows the self-cleaning function to work more easily as the tray was designed to fit
the bottom of the ILIFE W90.
Can you adjust the flow of water coming out?
The ILIFE W90 automatically adjusts the solution and water flow to ensure you have an ideal cleaning
experience. If you want stronger cleaning power, you can enter MAX mode while the machine is
cleaning, adjust the water flow, and fan speed to the maximum.
Do you have to vacuum an area first before using the ILIFE W90?
There is no need to vacuum an area first because the ILIFE W90 can vacuum and wash the floor
simultaneously.
How do you start self-cleaning mode?
ATo start the ILIFE W90’s self-cleaning mode, please follow the following steps: Always keep the
floor washer plugged in. Place the floor washer on the storage tray. Empty the Dirty Water Tank. The
Clean Water Tank should be at least 1/3 full of water. Press self-cleaning button at the top of the
handle to start the brush roll self-cleaning mode. The floor washer will automatically shut off once
finished. The entire self-cleaning process takes about 60 seconds.
What are the max button functions?
The max button enables higher speed and stronger spray to help remove tough spots and stains.
Can the filter be washed?
The filter screen after washing with water can only be used after drying.
Why does the water tank stink?
After each cleaning, the sewage should be poured out in time.
Why do rollers stink?
Carry out self-cleaning in time after each cleaning, especially after cleaning the kitchen.
1.App&WIFI connection of A11
1.App&WIFI connection of A10s
1.App&WIFI connection of A10s
Still have a question?
Can’t find the answer you’re looking for? Please chat to our friendly team
Find our products on
